Bank collective

We believe that staff and technologies are key factors that distinguish different banks. Therefore in 2007 significant investments were made into training of staff, which totals about 6,000 people. Taking into consideration bank’s plan for staff growth by 1,500 people, new modern technologies are implemented annually. One of them is distance learning which allows training personnel intensively and effectively. To develop business skill and personal qualities of employees we have used different forms of workshops, trainings with experienced employees of the bank – specialists in different spheres, as well as masterclasses with Western bankers, world-class experts in the sphere of strategic marketing and management. In 2007 the system of bank personnel effectiveness management was implemented, which is based on the following principles of effectiveness analysis of every employee and rewards according to its results.   Personnel assessment consists of 3 parts: Effectiveness assessment in respect of key tasks performance Assessment of bank standards adherence Assessment of compliance with job category According to assessment results the decision is made on amount of bonus, official salary and change of job, tasks of training are determined. In 2007 there was an assessment conducted in respect of effectiveness of key tasks performance and adherence of bank standards. According to assessment results a bank personnel reserve was formed. With the purpose of control over customer servicing quality and level of personnel professionalism there was a research conducted over 2007, called „Secret Buyer”, results of which gave a possibility of online level of service management at bank branches. Constant work with personnel is the most valuable asset with ensures a competitive advantage of the bank. To ensure effective bank performance motivation based on Balanced Score Card was introduced within a bank system. The main principle on which a personnel reward is based is a principle of objectivity, which means that premium is paid on the basis of objectively calculated data regarding performance of strategic budget indicators of employee’s business unit (outlets, administrations, branches, bank as a whole). Such indicators are operating income, financial result, loan portfolio, term deposits portfolio, cash result. Bank controls effectiveness of employees` work, every manager understands that inefficient employee is a danger for performance of bank strategic plans.